Acceptance of Orders All orders received are subject to acceptance by Taste Perthshire and we reserve the right to reject any order without giving reasons. No contract to supply goods or services to you will come into existence unless we dispatch goods or provide services to the purchaser or otherwise communicate to the purchaser our acceptance of an order.
Alcohol Gifts containing alcoholic drinks cannot be sold to persons under 18 years of age. In submitting your order online (which includes Alcoholic beverages) and agreeing to our terms and conditions, you are confirming you are older than 18 years of age.
Cancellations Orders can be cancelled up to day of dispatch, when a full refund will be credited. For online purchases the customer has the right to cancel an order up to seven days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above, once the hamper has been returned. Notification of cancellation must be in writing - letter, fax or email. Please see details below. Cost of return to be paid by the customer.
Checkout Before placing your order, you should carefully read the Terms and Conditions. Please tick the box to confirm you have done this.
Confirmation of online order Once your order has been placed, the summary order details will be displayed. You should print or save this page for your records.
Customer Services Please contact Customer Services if you would like further information about an order. Our office hours are Monday to Friday 9 a.m. to 5 p.m. all year round. Our address is Taste Perthshire, Bankfoot, Perth, PH1 4EB, 01738 787696 or you can email email@example.com.
Force Majeure Whilst every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Taste Perthshire. If attempted delivery is not made within an acceptable time, then the customer may cancel the order. We suggest that this is over seven days for UK mainland.
Law These terms and conditions and all acts of Taste Perthshire, its Directors and employees shall be in the accordance of the laws of Scotland. Nothing in these terms and conditions affects your statutory rights.
Payment Terms We accept payment online through Stripe which offers secure, encrypted card transactions.
Reservation of Title All goods remain the property of Taste Perthshire until they have been paid for in full.
Security You can be confident when you enter Your Account with your email address and password, that all your information in the Checkout and Payment area will be fully encrypted using Stripe's security technology. All data sent to our server and the data returned to you is encrypted to prevent unauthorized persons viewing your details.
VAT and Duty These apply at the current rate at the time of invoicing. Some gifts contain zero rated food items. On these items a percentage VAT rate has been calculated.
Delivery Details & Times
Accurate addresses and signature for receipt of gift. Please ensure all addresses are accurate to include postal town and postcode, together with recipient’s telephone number. Inaccurate addresses will inevitably cause delay and incur an additional delivery charge. We are unable to deliver to BFPO and PO Box numbers. Our liability is limited to delivery to the building, not individual recipients.
If you provide us with a wrong delivery address and your goods are signed for by another party, Taste Perthshire cannot be held responsible for any loss you incur as a result.
We guarantee Christmas delivery to all UK mainland addresses for all orders received up to midnight on Wednesday 20th December 2018, providing someone is available to receive the gifts. Any orders received after this date will be subject to availability, which we will confirm.
Christmas deliveries will be dispatched from 1st to 21st December.
Recipients who are unable receive their parcel due to not being in will be left a card to telephone the courier to agree a suitable day for delivery/collection. However, during the week before Christmas, due to the volume of parcels being delivered, the courier requests permission to leave the goods in a safe place. We would also say that if the recipient knows that they will not be in we are always happy to leave a parcel in a safe place with the customers prior instruction. Responsibility for the item under such circumstance falls directly on the recipient.
Collection Gifts may be collected from our shop by arrangement. Please email firstname.lastname@example.org or telephone 01738 787 696 to arrange.
Prices Mainland deliveries through out the UK will all be charged at £4.99 as a flat rate for gift items up to a weight of 6 kg when packed, if the purchase is less than £59.99. Hampers are charged at a rate of £7 for delivery. Any parcel for a single item purchased up to the 6kg weight when packed exceeding or of the value of £60.00 will be sent free of charge, the price of posting being covered by Taste Perthshire as a gesture of goodwill to the recipient.
Protective packaging All our food and wine gifts are packed in strong containers. Depending on the contents of your gift, we usually pack glass items in bubble wrap and use either wood wool or polystyrene to protect your gift in transit. The whole gift and container is then enclosed in a strong cardboard outer.
Insured and tracked The gifts are dispatched via courier, are insured and tracked.
Non Delivery arrangements:
Recipient not in and no-one to sign for gift The driver will leave a card at the address with contact information for re-delivery or collection. Any parcel which has been carded and not delivered or collected within five working days from date of dispatch is automatically returned to Taste Perthshire. We cannot be held responsible for any perishable foods if the recipient does not contact the courier immediately on receipt of the calling card.
Claims for loss or damage Delivery services have significantly improved in recent years, so in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately free of charge providing the following: The goods are signed for upon receipt as damaged or have been refused because of obvious damage.
The courier and ourselves are informed at once and it is confirmed by the recipient to us in writing within a reasonable time of delivery quoting reference number on the parcel. Our couriers recommend that any damage which cannot be seen from the outside must be notified to the couriers and Taste Perthshire in writing within 7 days.
Damaged goods must be retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. All claims must be submitted within a reasonable time. Our couriers recommend a maximum of fourteen days. Returned goods must clearly show the full name, address and telephone number of the sender. We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.
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